Help
Summit Help + Troubleshooting
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The link to join each live session will be emailed to you one hour before we go live on Zoom!
You’ll also find links and helpful information at our Summit HQ page here.
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If you signed up for a free ticket to the summit, there is a podcast RSS feed where you can access the replays. Visit the Summit HQ page here for the current summit’s link and information.
If you signed up for a paid ticket to the summit, the summit replays are housed inside a special member portal here. You were emailed your own unique username and password when you first signed up. You can copy and paste your username and password from the email to input your login information.
If this is the first time you’ve purchased something with us, then you’ll want to check your email inbox, including your Spam, Junk, and Promotions folders to find this information.
If you find the email in your Spam or Junk folders, we recommend marking it as “not spam” so that hopefully our emails will go to your inbox in the future, (but this is determined by your email server, so unfortunately it’s not something we can control.)
If you still cannot locate the email, click Forgot Password on the login screen here.
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If you signed up for a paid ticket to the summit, you were emailed your own unique username and password when you first signed up. You can copy and paste your username and password from the email to input your login information.
If this is the first time you’ve purchased something with us, then you’ll want to check your email inbox, including your Spam, Junk, and Promotions folders to find this information.
If you find the email in your Spam or Junk folders, we recommend marking it as “not spam” so that hopefully our emails will go to your inbox in the future, (but this is determined by your email server, so unfortunately it’s not something we can control.)
If you still cannot locate the email, simply click Forgot Password on the login screen here.
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Go to the Summit HQ page to find the unique podcast link for the current summit.
Click that link and then click the play button next to each audio to play. Do not click the title of each audio as these links do not go anywhere.
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Go to the Summit HQ page to find the unique podcast link for the current summit. Copy the link.
On iPhone, iPad, or iPod Touch (iOS)
Copy your unique private RSS feed link to your clipboard.
Open the Apple Podcasts app.
Tap on the Library tab along the bottom navigation bar.
Tap the three dots (...) icon in the top-right corner.
Select Follow a Show by URL.
Paste your private RSS feed link into the text box and tap Follow.
On Mac Desktop
Copy your unique private RSS feed link to your clipboard.
Open the Apple Podcasts app on your Mac.
Click on File in the top menu bar.
Select Follow a show by URL.
Paste the RSS feed link into the text field and click Follow.
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Go to the Summit HQ page to find the unique podcast link for the current summit. Copy the link.
Open the Pocket Casts app on your phone.
Tap the Discover tab (magnifying glass) at the bottom menu.
Tap the Search bar at the top right of the screen.
Paste your private RSS feed URL directly into the search bar and hit search.
Select your podcast from the results and tap Subscribe or Add.
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Your username and password were emailed to you when you first signed up for any of our programs. If this is the first time you’ve purchased something with us, then you’ll want to check your email inbox, including your Spam, Junk, and Promotions folders to find this information.
If you find the email in your Spam or Junk folders, we recommend marking it as “not spam” so that hopefully our emails will go to your inbox in the future, (but this is determined by your email server, so unfortunately it’s not something we can control.)
If you still cannot locate the email, click Forgot Password on the login screen here.
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Click here and login to our members portal with your username and password, which were emailed to you when you first signed up. Click on The Starlight Coven and you’ll find all of the membership content organized in the main menu.
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Click here and login to our members portal with your username and password, which were emailed to you when you first signed up. Click on the summit you signed up for and you’ll find all of the course content organized in the main menu.
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Click here and loginto our members portal with your username and password, which were emailed to you when you first signed up. Click on the item you signed up for and you’ll find all of the course content organized in the main menu.
Accessing Subscription + Course Content
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If you already have an active subscription and need to update your credit card before your next charge, click here. Click on My Orders and enter your email address.
Then enter your Order ID, which you will find in the most recent email about your subscription; this might be your order confirmation or a rebill notification. Click Locate Order.
Next to each of your purchases and subscriptions, you will see a small grey credit card icon. Hover over the icon to see which credit card is currently attached to the subscription. Click the grey pencil icon to change or update the credit card on file.
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If you need to see which credit card you made a purchase with, click here. Click on My Orders and enter your email address.
Then enter your Order ID, which you will find in the most recent email about your subscription; this might be your order confirmation or a rebill notification. Click Locate Order.
Next to each of your purchases and subscriptions, you will see a small grey credit card icon. Hover over the icon to see which credit card is currently attached to the subscription.
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If you need to find out when the next charge on a recurring subscription will be processed, click here.Click on My Orders and enter your email address.
Then enter your Order ID, which you will find in the most recent email about your subscription; this might be your order confirmation or a rebill notification. Click Locate Order.
You will see a list of purchases you have made and subscriptions you belong to. Click on See Details next to your subscription. The first charge listed will show a future date and will say SCHEDULED in yellow; this is the date of your next recurring charge.
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If you need to cancel an active subscription before your next charge, click here. Click on My Orders and enter your email address.
Then enter your Order ID, which you will find in the most recent email about your subscription; this might be your order confirmation or a rebill notification. Click Locate Order.
You will see a list of purchases you have made and subscriptions you belong to. Click on See Details next to your subscription. The first charge listed will show a future date and will say SCHEDULED in yellow; this is the date of your next recurring charge.